At Eternally Remembered, we value your satisfaction and aim to provide quality products and services. If for any reason you are not completely satisfied with your purchase, we’re here to help.

 

Returns

- You may return an item within **5 days** of the product being **delivered**.

- To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

- To initiate a return, please contact us with your order details and reason for return.

- Once your return is approved, please **allow up to 24 hours** for the **return shipping label** to be processed and sent to you.

 

Refunds

- Refunds will be processed **as soon as the returned item is received** at the supplier’s warehouse.

- Please note that **all refunds are subject to the discretion of the supplier**. This means the item will be inspected upon arrival, and refunds will be approved based on the condition of the product and the reason for the return.

- Once approved, your refund will be issued to your original method of payment. Processing times may vary depending on your bank or payment provider.

 

Additional Notes

- Customers are responsible for return shipping unless the return is due to an error on our part (e.g., incorrect or damaged item).

- Any items returned without prior authorization may not be eligible for a refund.

 

For further assistance, please don’t hesitate to contact our support team.

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